14-day return-request period · unused physical products only · opened for inspection is okay · customer pays return shipping for preference returns · no restocking fee · seven-day reporting period for damage or errors · digital products and final-sale items excluded · no direct exchanges · refunds issued after inspection.

Cancellation, Return & Refund Policy

At Better Plan Company, we want you to feel confident about your purchase. If you change your mind or a physical product is not right for you, you may request a cancellation or return as long as the request meets the requirements outlined below.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided the order has not already entered fulfillment or been shipped.

To request a cancellation, please contact us at Betterplancompany@gmail.com as soon as possible and include your name and order number.

We will make every reasonable effort to honor eligible cancellation requests. However, submitting a request does not guarantee that an order can be canceled. Your cancellation is not confirmed until you receive written confirmation from Better Plan Company.

Once an order has entered fulfillment or has been shipped, it can no longer be canceled. After delivery, eligible physical products may be returned according to the terms below.

Return Window

Eligible physical products may be returned within 14 calendar days of the confirmed delivery date.

To qualify, you must contact Better Plan Company within the 14-day return period. Return requests submitted after this period may not be accepted.

Return Eligibility

Returned products must be unused, complete, and in a condition that allows them to be resold as new.

Carefully opening a product to inspect it is permitted. However, the product must:

• Be unused and unwritten in

• Have no marks, highlighting, stickers, personalization, or signs of use

• Have no spills, stains, tears, odors, pet hair, smoke exposure, or other residue

• Have no bent covers, damaged corners, torn pages, or damaged binding

• Include all original components, inserts, envelopes, accessories, and packaging

• Be returned in a clean and resalable condition

Better Plan Company reserves the right to decline a return that does not meet these eligibility requirements.

How to Request a Return

Before mailing an item back, please contact us at Betterplancompany@gmail.com and provide:

• Your full name

• Your order number

• The product you would like to return

• The reason for the return

• Photographs of the product, if requested

If your return is approved, we will provide return instructions and the appropriate return address.

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs when returning an item because of personal preference, a change of mind, or ordering the wrong product.

Original shipping charges and return shipping costs are nonrefundable unless the return is the result of an error by Better Plan Company or a verified damaged or defective product.

We strongly recommend using a trackable shipping service and keeping your shipping receipt. Better Plan Company is not responsible for returned packages that are lost, delayed, damaged, or misdirected before they are delivered to us.

We do not charge a restocking fee for approved returns.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us within seven calendar days of delivery at Betterplancompany@gmail.com

Please include:

• Your name and order number

• A description of the issue

• Clear photographs of the product

• Photographs of the shipping packaging and mailing label

Once the issue has been reviewed and verified, Better Plan Company may offer a replacement, refund, or another appropriate resolution. When the issue is the result of our error or a verified product defect, Better Plan Company will cover any required return shipping.

Minor differences in color, texture, printing placement, or appearance that naturally occur during manufacturing or between digital screens and physical products may not be considered defects.

Nonreturnable Items

The following items are not eligible for return or refund:

• Digital downloads, ebooks, and other downloadable products

• Gift cards

• Personalized or customized products

• Products marked “Final Sale”

• Used, written-in, stained, torn, or otherwise damaged products

• Promotional gifts or complimentary items

• Items returned without all original components

• Items that do not meet the return eligibility requirements

Digital products cannot be returned because access is provided electronically. Please review the product description and system requirements before completing your purchase.

Regularly discounted products may still qualify for return unless they were clearly marked “Final Sale” before purchase.

Bundles and Sets

Products purchased as part of a bundle or set must be returned together, complete, unused, and in eligible condition.

Individual items from a bundle cannot be returned separately unless Better Plan Company approves the partial return in writing.

If a promotional gift was included with the purchase, it must also be returned in unused condition. If the gift is not returned, its retail value may be deducted from the refund where permitted by law.

Exchanges

Better Plan Company does not currently offer direct exchanges.

To purchase a different eligible product, you may return the original item according to this policy and place a new order.

Damaged, defective, or incorrect products may be replaced when inventory is available.

Return Inspection and Refunds

Receiving a returned package does not automatically guarantee a refund.

Once your return is delivered, please allow three to five business days for the product to be inspected. We will notify you whether the return has been approved or declined.

Approved refunds will be issued to the original payment method. Original shipping charges will not be refunded unless the order was incorrect, damaged, or defective because of an error by Better Plan Company.

After a refund is issued, your bank or card provider may take up to 10 additional business days to post the funds to your account.

If you have not received an approved refund after this period, please contact your bank or card provider before contacting Better Plan Company.

Returns That Do Not Meet the Policy

Items that show signs of use, writing, stains, spills, tears, odors, missing components, improper packaging, or other damage may be denied a refund.

If a return is declined, Better Plan Company is not responsible for the cost of shipping the product back to the customer.

Contact Us

For questions about cancellations, returns, damaged orders, or refunds, contact us at:

Better Plan Company
Email: Betterplancompany@gmail.com
Return address: Received upon request

Please do not mail a return to us until your request has been approved and you have received return instructions.